KALAKI RIOT ships all orders via USPS. Please allow 7 - 14 business days for us to ship your items. You will receive an email confirmation once your order has shipped along with a tracking number. We are not responsible for any delays caused by USPS or preferred mail carrier once your order ships nor are we responsible for delays that occur in customs for international orders. The recipient is responsible for all duties, taxes, and other custom fees within their country.
* RUSH ORDERS: If you need your jewelry sooner, please email email@example.com to confirm that the item is in stock and for a quote on expedited shipping.
Pre-order items can take up to 4 - 6 weeks to fulfill. We thank you for your patience!
RETURNS | EXCHANGES | REPAIRS
If you need to return your jewelry for any reason, please email firstname.lastname@example.org (we cannot accept returns without being notified first). Our policy lasts 7 days for a full refund. If 7 days have gone by since your purchase, we can only grant store credit or exchange for another item of equal or lesser value. After 14 days, we unfortunately cannot accept returns or exchanges of any kind.
Please note we cannot accept any returns or exchanges on custom or personalized pieces or special order items. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Our pieces are handcrafted to ensure the highest quality and authenticity of design. That being said, we do realize that sometimes life happens! You can always take your piece to your local jeweler for quicker repair but if you have time and prefer to send it to us, all repairs must be approved by KALAKI RIOT first; contact firstname.lastname@example.org prior to sending your jewelry back first. Repairs can take up to 14 days to ship back.
Customers are responsible for any shipping and handling costs of their purchases - this includes returns, exchanges, and repairs. S&H charges are non-refundable. Jewelry must be returned in the same condition you received it in, without wear or damage, along with the packing slip and in its original packaging.
KALAKI RIOT is not responsible for lost exchanges so we strongly suggest you include tracking with your shipment.
KALAKI RIOT gift cards are redeemable only for use on www.kalakiriot.com. One-time use only. Gift cards cannot be returned, refunded, or redeemed for cash. We cannot accept responsibility for lost, stolen, or damaged cards, or any unauthorized use of cards and can deny or terminate abuse of code applied to any order or transaction. KALAKI RIOT reserves the right to amend these terms and conditions without prior notice. Use of our gift cards constitutes acceptance of these terms & conditions.
PRODUCT DISCLAIMER | CUSTOMIZATION
KALAKI RIOT jewelry is handmade and each piece may vary slightly in shape, size, or color. These unexpected details are what make our pieces unique- consider yours one-of-a-kind!
KALAKI RIOT jewelry is made from precious metals and we reserve the right to update our prices to reflect market conditions.
If your desired size or metal is not listed, do contact us and inquire! We will do our best to accommodate all requests. Since we hand make our jewelry, there may be an additional custom fee for new variations of existing pieces.
To view our full policy, read more.